Ask Good Questions

This happened a long time ago. I arrived at a customer site to install View Desktop Manager (may have been version 2). This was before any cool VDI sizing tools like Liquidware Labs. I am installing ESX and VDM I casually ask, “What apps will you be running on this install?” The answer was, “Oh, web apps like youtube, flash and some shockwave stuff.” I thought “ah dang” in my best Mater voice. This was a case of two different organizations thinking someone else had gathered the proper information. Important details sometimes fall through the cracks. Since that day, I try to at least uncover most of this stuff before I show up on site.

Even though we have great assessment tools now, remember to ask some questions and get to know what is your customers end goal.

Things I learned that day. As related to VDI.

  1. Know what your client is doing, “What apps are you going to use?”

  2. Know where your client wants to do that thing from, “So, what kind of connection do you have to that remote office with 100+ users?”

This is not the full list of questions I would ask, just some I learned along the way.

Written on April 6, 2010